Those who learn from mistakes that others have already made save you time and money. It doesn't matter whether you are a big and well established company, start-up company or an entrepreneur, your business can benefit from individual consulting. Whether it is internal changes, a general restructuring, building a customer service, personnel issues or optimizing the use of your resources, we are here to assist you with your companies needs.
Your customer service is the first point of contact for your callers and thus your business card. A customer service team today has the task of processing several communication channels (often in several different languages) within the service times. They help to ensure the best possible service level and the ideal utilization of the employees. I would help you to tailor your customer service to the fit the needs of your company.
Does your company plan to relocate parts of its Customer Service to an external service provider? Or have your customers been looked after externally and now an internal team is to be set up? What opportunities and risks do the different variants have? I will provide you with my knowledge to help answer these questions and also for helping you find the right business partner that best suits your company.