TOE INVEST supports the optimization of your customer service processes and participates in innovative companies with a focus on Customer Care and Customer Service.
Those who learn from mistakes that others have already made save you time and money. It doesn't matter whether you are a big and well established company, start-up company or an entrepreneur, your business can benefit from individual consulting. Whether it is internal changes, a general restructuring, building a customer service, personnel issues or optimizing the use of your resources, we are here to assist you with your companies needs.
Your customer service is the first point of contact for your callers and thus your business card. A customer service team today has the task of processing several communication channels (often in several different languages) within the service times. They help to ensure the best possible service level and the ideal utilization of the employees. I would help you to tailor your customer service to the fit the needs of your company.
Does your company plan to relocate parts of its Customer Service to an external service provider? Or have your customers been looked after externally and now an internal team is to be set up? What opportunities and risks do the different variants have? I will provide you with my knowledge to help answer these questions and also for helping you find the right business partner that best suits your company.
Hardly any topic is as diverse as customer management. When setting up a new center or a new direction, we can work out the perfect strategy that best suits your business needs.
Inspire your customers with the quality of your service with each contact. Increase not only the satisfaction, but also the sale of your products.
Whether in-house, with or without an external service provider, we optimize your control and achieve the desired results.
I am happy to analyze your existing customer service processes and develop a strategy that will best help optimize the possibilities of your team.
Good statistics of your key figures - dosed correctly, they can significantly simplify the control of your contact center for the future.
Productivity is always a big issue and a great way to make your customer service unit even more economical.