Where there's a will, there's a way. My career in customer service began more than 15 years ago in Vienna, Graz and Salzburg. My various experience in the field of Costumer Care includes senior positions and the leadership of 300 employees for an international Internet service provider as well as the establishment of an Inbound Call Center for the telecommunications, energy and logistics industries in 2008. With these experiences, they have helped me to gain extensive knowledge in the field of support, sales, retention, monitoring and reporting.
In particular, the topic of structuring and optimizing customer service channels, both traditional (telephone, e-mail) and modern (social media, chat bots), is vocation and passion that I would like to share with you.
Initiating, leading and accompanying changes and optimizations characterizes my work as Managing Director of two customer service companies and, as a result, my work as a consultant.
I know from my years of experience that it is a decisive advantage for entrepreneurs to receive individual advice from the field.
My consulting portfolio includes organizational development, process and quality management. In addition, I support you as needed in the areas of personnel development (team construction) and technical equipment.